Refund Policy

We recommend using the available 24-hour trial and checking your device compatibility before purchasing. If something is not working, contact support so we can investigate and help resolve it.

Requesting a review

Send your order details, the email or WhatsApp number used for the purchase, and a clear description of the issue to support@strongtvpro.com or WhatsApp support. Refund requests are reviewed individually based on the plan, activation status, usage and the nature of the problem.

Technical issues

Many playback issues can be caused by internet speed, device settings, applications or local network restrictions. Support may ask for diagnostic details and offer troubleshooting or an alternative setup before completing a refund review.

Digital service considerations

Because subscriptions provide access to a digital service, activated or substantially used access may affect refund eligibility. Duplicate payments, incorrect charges and verified extended service failures will be assessed and corrected appropriately.

Your statutory rights

This policy does not limit any non-waivable consumer rights, withdrawal rights or remedies provided by the law applicable to you. Where those rights apply, they take priority over this policy.

Processing

If a refund is approved, it will be returned using the original payment method where reasonably possible. Processing time depends on the payment provider or bank.

Please contact support before initiating a payment dispute so we have an opportunity to resolve the issue directly.